Multi-brand. Multi-category. One authorised partner.
Aithertech repairs a wide range of consumer electronics and home appliances for brand partners across India — under a single SLA, with a single audit trail.
Product Repair Categories
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Broader service centre capability across Laptops, PCs, Modems, Routers, Set Top Boxes. Fibre Optic Terminators (ONTs), beyond primary authorisations. Discuss the scope with our team.
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Split units, window units, and inverter models. Field dispatch or service centre. Brand-authorised. Seasonal peak capacity managed.
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Single door, double door, side-by-side, French door. Field dispatch standard. Fast diagnosis, genuine parts, 90-day warranty.
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Top-load and front-load, across all major brands. Service centre or field, depending on fault type and client configuration.
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Full installation and repair service. Service centre-based.
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All screen technologies and sizes. Panel, board, and backlight repair. Service centre-based with fast turnaround.
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Hardware repair, screen replacement, board-level diagnosis. Service centre-based. Certified process.
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Full repair capability. Service centre-based.
Field Service Packages
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Authorised repair under the brand's warranty terms. SLA-defined. Fully tracked. Closed within brand's defined turnaround.
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Diagnosed, quoted, and repaired at nominal labour cost where parts are not required — or with genuine parts at transparent cost where they are.
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Extended warranty programmes from our principal brand partners currently supported.
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Scheduled maintenance programmes for brands managing high-volume device fleets. Discuss requirements with our team.
Measuring what matters
Five numbers your repair partner should be showing you. Most can't.
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Yield depends on the product and acceptable cost. Field repairs of large appliances are prepaid and customers require 100% assured yield. High volume Factory repair for IT products such as for laptops modems, routers and Set Top Boxes depend on acceptable average total repair cost (Of parts, labour and investments.). Yield can range between 65% and 80%. A partner quoting one yield number across all categories doesn't understand the products
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Repaired. Returned. Failed again. Repeat repairs cost double and damage the brand triple! We track bounce-back per engineer, per process per product, per fault type —to control it within 3% in a 90-day window
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Defective on Arrival. The repaired product doesn't work out of the box. Every unit we return is soak-tested under real operating conditions — not just powered on and signed off. DOA must be Near Zero!
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The total value of parts consumed per product category. Too low = grey-market parts entering the chain. Too high = misdiagnosis or waste. Quality parts, correctly sourced, logged, every cost visible.
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Repairs per engineer, per day. Incentivised against quality — because speed without quality isn't productivity, it's a bounce-back waiting to happen.
If your repair partner can show you all five with trend data — not snapshots — they're a structured operation. If they can't, you're trusting a process you can't see.
