Your repair pipeline. Fully managed. Fully tracked.
We offer two repair models, but one standard of accountability. Here's exactly what happens when you partner with Aithertech.
What we do
MODEL AField Repair
Your customer calls. We're at their door within two days.
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Your customer registers a repair request through your standard service channel. It hits your system as normal.
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Aithertech receives the job via API integration with your CRM. No manual handoff. No delay. The job is in our system the moment it enters yours.
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A trained, certified Aithertech engineer is assigned and dispatched. They arrive at the customer's premises at their convenience, as early as the same day. They carry your brand's identification and operate under your brand's SLA.
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The job is completed, documented, and closed in our system — and reflected in yours. Ninety-day warranty applies from the date of repair.
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Every metric — turnaround time, first-fix rate, repeat repair rate — is tracked automatically and available in real time. Over time, pattern analysis across your repair volume flags recurring faults, parts performance issues, and technician gaps — before they become customer complaints.
MODEL BService Centre
You send the product. We fix it. You get it back.
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You send the product to our Ahmedabad service centre through your standard logistics process.
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Our team receives, logs, and diagnoses the product. Every movement from this point is tracked in our system.
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Trained technicians complete the repair using certified parts. If the product cannot be repaired, a diagnostic charge is levied and the product is returned with full documentation.
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Every repaired product goes through quality testing before dispatch. Returned to you within seven days. Ninety-day warranty from date of return.
THE STANDARDFour things separate a structured repair operation from an informal one.
Most repair partners have one or two of these. The ones that have all four don't need to explain why they're different.
Parts
Genuine parts, always available. Not sourced after the complaint arrives — stocked before it does. The difference between a first-fix and a repeat complaint.
Tools
The right equipment for each product category. Consistency at volume isn't about individual skill — it's about every engineer having the same tools, following the same process, producing the same result.
People
Skilled, motivated engineers, who are continuously retrained. Every new product release changes repair procedures. An operation that doesn't retrain with every product cycle is working on outdated knowledge.
System
The platform that ties parts, people, and training together — and makes all of it visible. Without the system, the other three are isolated. With it, they compound.
